How to reset your password

If you are having trouble signing in to your ProDesk account, follow these steps to reset your password and regain access.

1. Go to the ProDesk login page, enter your Username, Email, or Mobile Number and select Continue.
2. On the Welcome Back screen, select Forgot Password.
3. Re-enter your Email or Username and select Continue.
4. A confirmation message will prompt you to check your email.
5. Open the password reset email and select the reset link.
6. Select a Security Verification method to verify your identity, then click Continue.
7. Check the email or text message for the method you selected, enter the verification code, and select Continue.
8. Create a new password that meets the password requirements, re-enter it, and select Continue. Accepted special characters: ! @ # $ % ^ & * ( ) _ - | ] } [ { / ? ' " ; : < >
9. A confirmation email will be sent to the address on your account. Return to the login page and sign in with your new password.