If your client's bank application is rejected, the requested bank product will not be processed. Understanding the reason for the rejection will help you determine what needs to be corrected before the application can be resubmitted.
To correct and resubmit a rejected application, see How to edit a bank application.
To understand the reason for the rejection, contact your bank:
Santa Barbara Tax Products Group (SBTPG) 800-779-7228 · sbtpg.com/contact-us
EPS Financial 888-782-0850 · sales@epsfinancial.net
Refund Advantage 800-967-4934 · support@refund-advantage.com
Still need help? Call 805-256-1791, e-mail support@prodesk.tax, or request a remote support session. For anything involving taxpayer information, use the Secure Email tool inside the software.